Frequently asked questions
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General
What is BoxCraft?
BoxCraft is a WordPress plugin for WooCommerce. It adds a visual builder to your store that lets customers put together their own gift boxes, hampers, chocolate boxes or any kind of bundle.
What are the requirements?
WordPress 6.2+, WooCommerce 8.0+ and PHP 7.4+. BoxCraft is compatible with HPOS (High-Performance Order Storage) and the block cart and checkout.
Does BoxCraft work with my theme?
Yes. The builder ships with its own styles that are protected from theme CSS and adapts to the available width. You set colours, font, corners and shadows in the settings.
Do I need to code?
No. Packaging options are regular WooCommerce products, contents are assigned by category, and rules and prices are set in a form. The documentation is built into the plugin.
Which languages does BoxCraft support?
English and German are built in. BoxCraft follows your store language automatically, and you can change every text per language. More languages can be added with .po files.
Setup
Which products can I use?
Simple WooCommerce products. Each product can get an optional space value in percent and a cut-out image for a realistic look in the box.
How do I get realistic container images?
You need two images of the same size: the empty container as background and only its front panel as a transparent PNG. Our guide shows how to do it with a phone photo.
Can I create several builders?
Yes, as many as you like – for example one for chocolates and one for hampers. Each builder automatically gets its own product page and a shortcode.
How is stock handled?
BoxCraft checks the stock of every item while the customer builds the box, and reduces stock for all items and the packaging after the order. Cancelled orders are restocked.
Purchase & license
How do I pay?
Securely with Stripe by card, Apple Pay, Google Pay and other methods. The invoice is created automatically.
When do I get my license key?
By email a few seconds after payment.
What happens when the license expires?
Yearly licenses renew automatically. If a license ends, the builder shows “currently unavailable” in your store and the admin shows a renewal notice. Your settings are kept.
Can I move the license to a new domain?
Yes. Deactivate it in the plugin on the old domain and activate it on the new one.
Do test and staging sites count?
Local environments like localhost, *.local or *.test don’t count and run without a license. Publicly reachable staging sites count as a separate domain – that’s what the Multi-site plan is for.
Can I use BoxCraft for client projects?
Yes, with the Agency plan. It covers unlimited domains.